Telecom Experience | Telecom Fiji Limited

Let's start with the basic details.

Account Name*
Account Number*
T.I.N No:*
Phone Contact*
Alternative Phone Contact
Email Address*

Select The Request Type

Change of Email Password

Relocation of Service

Change of Ownership

Change Broadband Username

Suspension of Service

Landline Value Added Services

Change of Address

Reconnection of Service

Other Request

Change of Plan

Disconnection of Service

Have your Information for the Request Configured.

Change of Email Password
Email Address: New Password:

Password must be 6 to 8 characters with a combination of letters and numbers.

Change Broadband Username
Current Broadband Username: New Broadband Username:

Username must be 4 to 16 characters and lowercase letters only.

Change of Address
Current Address (Street/Postal/Email): New Address (Street/Postal/Email):

Current and New Address cannot be the same.

Change of Plan
Username/Account Number:
Select Current Plan Group:

Current Plan:

New Plan:

An additional deposit may be required when upgrading your plan.
A downgrade fee of $17.40VEP will apply if you switch to a lower plan..

Relocation of Service
Username/Landline number: Current Address: New Address:

Relocation fee of $37.50VEP will apply for relocation within a premise.
Relocation fee of $72.00VEP will apply for relocation to a new address.

Current Address and New Address cannot be the same.

Suspension of Service
Username/Landline number: Reason for Suspension:

Suspension fee of $10.00 VEP will apply.
Service can only be suspended for one month and monthly fee will still apply.

Reconnection of Service
Username/Landline number:

Bills must be cleared before reconnection.

Other Request
Username/Landline number: Request details:

Charges may apply.

Change of Ownership
Username/Landline number:
New Owner's Details
Name: Mobile/Phone: Email address:

Bills must be cleared before change.
Change of Ownership fee of $31.41VEP will apply.
New application must be filled by New Owner.

Disconnection of Service
Username/Landline number: Reason for Disconnection:

Penalty fee will apply if service is still within the contract period.

Use my Deposit to clear existing bills or arrears
Refund my Deposit to my bank account. Fill Bank details below.

Bank Name: Bank Address: Account Name: Account Number:

Landline Value Added Services
Landline number:

Parallel Line

Install Parallel Line

$1.74VEP – Monthly Fee. $30.00VEP – Installation Fee.

Bar Calls

Bar All Calls

$8.70VEP – Monthly Fee. $8.70VEP – Programming Fee.

Bar All Mobile Calls

$3.00VEP – Monthly Fee. $8.70VEP – Programming Fee.

Bar National Calls

$6.00VEP – Monthly Fee. $8.70VEP – Programming Fee.

Bar International Calls

$3.00VEP – Monthly Fee. $8.70VEP – Programming Fee.

Call Forward

Call Forward Immediate